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In the e-commerce business, the supply chain plays a huge role in determining its success. A successful order fulfillment means having a delivery performance that meets up with the orders with no delivery damage. When order delivery is made at the right time and without any lapses, the customer is bound to be happy. What with the mounting orders, delivery can become more arduous and challenging to manage. This eventually leads to poor delivery performance and bad customer experience. In this post, we will share with you 10 ways to guarantee successful order fulfillment and ensure the flourishing of your e-commerce business.

Know What the Process Entails

Before you commence the order fulfillment process, it will do you a whole lot of good to understand what it is all about. The process involves more than just shipping ordered products to their destinations. It is also a complex e-commerce system that has more to do with offering an excellent order fulfillment process and satisfying your customers. Understanding what the process allows you to leave your customers happy and build your business.

Establish Communication

In the flourishing of any business, communication with the customers is essential. During the delivery of a product, the customer would want to be kept abreast of its progress. When there is no communication, they are likely to get worried. Make efforts to build a connection with your customers. Communication influences and enhances their confidence in your order fulfillment process. Communication assures them that your supply chain is topnotch and can be highly leaned on.

Create Customer Support System

In an e-commerce business, there may be cases where there are missing products during delivery or purchased products. When such a case arises, the typical response the customer makes is to lay a complaint to the brand. When there is a lack of customer service, there will not be any room to receive customers’ complaints and this can be very bad for business. Having customer service representatives on-hand to receive and address order fulfillment issues is pivotal to having a happy and satisfied customer base.

Delivery Costs

As an e-commerce retailer, you should make efforts to enlighten the customers on the delivery costs and criteria employed to determine them. Different e-commerce businesses take on different criteria, such as the weight of the product, to arrive at a delivery cost. When your customers know how the delivery price is determined, they will develop stronger confidence in your order fulfillment process. Also, ensure that you keep the shipping price at a decent rate as to avoid not ending up in driving your customers away.

Build an Order Management System

As time goes on in an e-commerce business, the influx of orders starts getting overwhelming and when managed inappropriately could initiate the downfall of the business. Establishing a distributed order management business is important to have an edge over your competitors. This management system allows you to monitor and manage orders in real-time. It makes the location of the product ordered is easy and organizes the order fulfillment process.

Products Return Policy

The loss or damage of a product in an inventory of an e-commerce business is bound to happen at some time. When such happens, replacement should commence regardless of the cost. In the delivery of a product to a customer, there should be a return policy as insurance to any good damage or loss. This should be done to ensure your customers of a quality order fulfillment process.

Collaborate With the Right Shipper

If your delivery time suffers some lapses because of poor supply from your supplier, your e-commerce business is likely to suffer certain drastic consequences. If your supplier frequently underperforms, your customers are going to hold you responsible, not your shipper.

To avoid such, you should partner up with an established and reputable shipper. Ensure that they have an impressive track of records to avoid any order fulfillment issues.

Enhance Inventory Transparency

Transparency of the product inventory is highly important to keep an e-commerce business in the growth trajectory. It keeps you in the know of the happenings in the sales channels, the shortfalls so that you can take proactive actions towards shoring them up.

When you are updated on the stock of products, you will gain an edge of replenishing them to meet the demand. In the long run, you will have an enviable order fulfillment process and keep your customers satisfied.

Integrate an Order Notification System

Having a real-time order notification will help you make early product delivery, and satisfy your customers. In an e-commerce business, getting notified about a customer’s order placement gives you a head start to spot bottlenecks, establish a smooth network delivery process. It ensures that no delays are encountered, which may leave you with irate and unsatisfied customers that cannot wait to leave you.

Be Genuine

Ensure that the product delivered has the features described in the product’s description on the listing page. No customer wants to know that the product’s features specified on your e-commerce site are only a smokescreen to get it out of your inventory. It leads to a decline in relationship and trust.

There you have it! These are the top tips to establish a successful order fulfillment process vital for the growth of your e-commerce business. Establishing communication with customers, using a distributed order management system, creating customer service and more will help you create an excellent and successful order fulfillment process.

Do you need a reputable order fulfillment services company for your ecommerce business? Contact us today at Fulfillman. We provide a wide range of services including Global Fulfillment, China Sourcing, Drop Shipping, Third Party Logistics, and lots more. Our trusted experts will be happy to speak with you and provide suitable answers to your questions and concerns. A fantastic experience awaits you.


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Crowdfunding Fulfillment Services

At Fulfillman, we specialize in backer rewards and fulfilling orders for crowdfunded campaigns through Indiegogo, Kickstarter, and other crowdfunding platforms. Our trusted team will help handle the inventory management, pack, pick up, and ship your product that was funded online. No matter the quantity, size, or shape of products that need to be picked up, packed, and shipped at once, we have the resources to handle the task, brilliantly and excellently.

In addition, our crowdfunding fulfillment services are prompt, detailed, and highly professional. We are experts in Kickstarter Fulfillment, Indiegogo Fulfillment, Groupon Fulfillment, Flash Sales, and many more. Our fast and reliable worldwide shipping ensures that your backers get their rewards fast and in excellent condition. Our crowdfunding fulfillment services is exactly what you need to fulfill your campaign backers and orders successfully.

 

 

Our Services – What We Do

Our crowdfunding fulfillment services at Fulfillman aims to make shipping and processing backer rewards for crowdfunded campaigns on Indiegogo, Kickstarter, and so forth fast, easy, affordable, and convenient. Our crowdfunding fulfillment services include the following:

 

Innovative Inventory Management Software

Our innovative inventory management software allows you to have full control of the fulfillment process. The software is easy to set up and use as it integrates seamlessly with your crowdfunding sites and ecommerce platforms. From here, you can manage and monitor shipping, tracking, missing inventory, notifications, address verification, batching, various shipping options, and lots more.

 

Batch Processing

In addition, our inventory management software offers you the opportunity to set up batch fulfillment. This way, you can create and combine personalized product offerings with the guarantee that orders will be fulfilled accurately.

 

Distributed Inventory

Our distributed inventory makes it possible for you to split backer rewards or products across our network of fulfillment centers. This way, large quantities of rewards can be processed and shipped out fast.

 

Picking and Packing

Our automated order fulfillment system ensures that backer rewards or products are picked up and packed efficiently and accurately. We have the resources, including human resources and technical expertise, to fulfill large quantities of orders daily. Most importantly, we will only charge you for the products we pick and pack.

 

Customized Packing Options

Also, we offer customized packing for customers who will love to pack backers reward using branded boxes. Whether you want to use your own custom branded boxes or you want to take advantage of our durable boxes and packing materials, the front and center will show the core of your campaign.

 

Affordable & Flexible Shipping Solutions

At Fulfillman, we offer you affordable and flexible shipping that gives the best value for your money. We have a wide range of shipping options from the slowest and cheapest to the fastest and most reliable. We also offer you personalized shipping solutions, depending on your budget and needs. Thus, you get complete control over the shipping cost.

Whether you are shipping 100 products or 100,000 products, you can always take advantage of our affordable and discounted shipping options. Above all, you also have the needed peace of mind that backer rewards or products will be delivered on time and in excellent condition. Our fast and reliable shipping is guaranteed to give 100% customer satisfaction.

 

Reliable and Excellent Services

In addition, we understand that the reward fulfillment process is one of the most stressful parts of every crowdfunding campaign. Our trusted experts and dedicated support team will be available to assist, support, and provide you with everything you need to ensure that the crowdfunding fulfillment process turns our smoothly and hassle-free. You can always count on us for reliable and excellent crowdfunding fulfillment services.

 

Leverage Our Expertise and Global Presence

Providing a seamless, positive experience for your crowdfunding campaign backs ensures that they are interested in supporting you for other future ecommerce or crowdfunding endeavors. The logistical side of packing, picking, and shipping is among the most crucial part of the backer rewards process.

Leverage our expertise and global presence to ensure that your backer rewards and orders fulfillment turns our successful. We have facilities and fulfillment centers in different nations across the world. You can always take advantage of the facility closer to your manufacturing centers in Asia or those closer to your backers and customers in the United States.

 

Contact Us Today!

For more information about our crowdfunding fulfillment services, contact us today at Fulfillman. We specialize in picking, packing, and shipping backer rewards and products of different sizes and shapes. Our services are prompt, detailed, and highly reliable. Our dedicated team will be available to speak with you and provide suitable answers to your questions and concerns. When it comes to handling the logistical aspect of your crowdfunding campaign, you can always count on us for outstanding and unparalleled services.


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To run a successful ecommerce business, you have to get things right on the front-end as well as the back-end of your business operation. Many new retailers on the ecommerce space focus their attentions on giving the customers great shopping experience. They ensure that their sites look great and easy to navigate. They also take extra steps to ensure that customers find what they want quickly, pay for them as quickly as possible and get all the help they need. While this is very important, it is only one aspect of what makes buyers happy. The joy of any buyer will only be complete when the product is delivered how and where they want it. That is where fulfillment services companies come in.

Unless you are a supply chain and logistic expert like Amazon (unlikely), you may need the services of a fulfillment company to handle the delivery aspect of your business. Micromanaging may be viable at the early stage of your business but once you start getting more orders, it will be necessary to engage a fulfillment provider. Finding the best company to handle this aspect of your business can be hard. To help you achieve that, we will briefly discuss some helpful tips:

Look For Certified Companies

It is always better to work with companies that are certified by some relevant bodies for the services they provide. In the case of fulfillment services companies, the bodies that may certify a company include American Purchasing Society, the International Warehouse Logistics Association (IWLA), and the Warehousing Education and Research Council (WERC). A company that is certified by any of these organizations can be trusted to perform well.

Consider Experienced Companies

Choosing an experienced company is also very important. Companies that have been operating in the sector for a while will most likely have the necessary software and hardware to handle the delivery aspect of your business in the best possible manner. An experienced fulfillment provider is also less prone to mistakes which will be a good thing for your business.

Consider the Distribution Network of the Company

This is one of the reasons you need to understand your customer base. It will be helpful to choose a fulfillment provider that has the right distribution network to handle your orders. If you sell to people within a particular state, you can choose a company that is very strong in that particular state or region. If most of your customers are overseas, you should consider only companies with global reach.

Choose Companies with Clear Terms and Conditions

It is important that you clearly understand the terms and conditions of any company you are dealing with. The agreement you will enter needs to clearly state what you will get and what you will pay. Read the fine prints carefully and clarify such points as minimum and maximum volume the company will handle at a time. You also need to know the service guarantee you get as their customer.

Avoid Companies That Will Try to Lock You In

You need to be careful to avoid being locked into an unfavorable contract. In fact, it is important that you avoid being locked into any kind of contract at all. There are great fulfillment services companies that allow you to cancel at any time and those are the companies you should work with.

Consider the Pricing Structure

Pricing is one important aspect you shouldn’t joke with since it will significantly influence your profitability. It is important that you understand the pricing structure proposed by a fulfillment services company before entering into agreement. Understand exactly how they will bill you. It is also important that you avoid large monthly and annual retainers. A low flat-rate pricing structure is always better.

Consider All Applicable Fees and Rules

Asides your regularly service cost, there are some extra fees that may apply to the services you will enjoy from your fulfillment services company. It is critical that you consider such fees and rules that apply. Some may charge for storage: choose companies that charge low rate for storage capacity and offer flexibility in terms of how long your goods can stay in their warehouse.

Consider the Possibility for Scaling

As a business owner, you should always plan for growth. You also have to consider this while choosing a fulfillment services company. You need a company that will accommodate your growth. This means that the company must have a warehouse with the capacity to accommodate increased volume from you. It is possible that your products may go viral and you don’t want to start looking for a bigger company when this happens. If you plan adding new lines of products, you also have to consider a company that can handle the new products perfectly.

Software and Automation

The whole point of ecommerce is to make buying and selling easier through technology. As you make things easier for your customers, your fulfillment provider should also make things easy for you. This will basically depend on their software. It is important that you work with a company that lets you send product orders automatically from your ecommerce platform. The software should also be able to automatically update inventory and statuses. You should be able to see what is happening with your orders. If you can test a demo account to see how things work, that will be great.

Consider Reviews from Their Past and Present Clients

It is also important that you consider the reputation of the company you are going to work with. One simple way to do this is to check the reviews from their past and present clients. It should not be hard to find helpful reviews on Google and Yelp.

Using the services of a product fulfillment company will definitely attract extra cost for your ecommerce business but the benefits it offers is often massive. It will make your business more efficient in terms of order delivery. The satisfaction of your customers should be your priority and that is what a fulfillment services company can help you achieve.

Do you need a reputable fulfillment services company for your ecommerce business? Contact us today at Fulfillman. We provide a wide range of services including Warehouse fulfillment, Drop Shipping, China sourcing, Third Party Logistics, and many more. Our dedicated team will be available to discuss with you and provide suitable answers to your questions and concerns. We guarantee you excellent services.