Getting started
Start your dropshipping journey confidently with Fulfillman's expert guidance. From sourcing to fulfillment, we provide essential tools and support to help you navigate the e-commerce landscape.
Shop access
You authorize us to see your orders. Please send access to your Shopify store to this email address: info@fulfillman.com
(Please send FULL permission access: We need it in order to connect our apps).
And please enable your private apps:
- Click Apps
- Click Enable private app development
- Click App and sales channel settings
- Click Enable private app development
We will install those apps (do not delete them!):
Payment
You need to pay $200 for start to Fulfillman balance, this balance will used for purchase your products. (After updating the prices we will tell you how much you need to pay more).
Payoneer (no fees, recommended)
Send payment to: payoneer@fulfillman.com
Airwallex (0.3% fees, recommended)
You can set up an Airwallex business account and link it to your PayPal or Stripe account. Or you can even use Airwallex as a Shopify payment method.
You can then send payments from PayPal/Stripe to Airwallex using the virtual bank account they provide. Afterward, you'll be able to send us direct payments using the virtual bank account from your Airwallex account to ours with minimal fees.
After you have a balance in your Airwallex account, you can proceed to send payments to our Airwallex bank account:
- Account name
Fulfillman Limited - Bank account number
8458200061 - ACH routing number
026073150 - Fedwire routing number
026073008 - SWIFT code
CMFGUS33 - Bank name
Community Federal Savings Bank - Account location
United States - Address:
OFFICE 4, 10/F., KWAN CHART TOWER NO. 6 TONNOCHY ROAD WANCHAI HK, Hong Kong, Hong Kong, 999077
Airwallex (4.6% fees)
You can pay with credit, debit card, Apple Pay, Google Pay via AirWallex:
Write in note: your name and store name.
PayPal (about 5% fees)
Send payment to: payment@fulfillman.com
(Please send payment for service, don’t select the shipping address!)
Write in note:
- For service
- Your name
- Store name
Wise
Minimum to transfer: $500. Wise does not support in Brazil!
How to use Wise?
You can pay using wire transfer, credit card or debit card.
Transfer to USD Bank account
- Beneficiary Name: ZENG LI HUA
- Beneficiary Bank: Agricultural Bank of China, Zhejiang Branch
- SWIFT BIC: ABOCCNBJ110
- Account No: 19648014040116468
- Address: 181, Binwang Road, Yiwu, Zhejiang, China, 322000
- Transfer name to: ZENG LI HUA
Transfer to USD Bank account
- Country: China
- City: Yiwu
- Address: BUILDING 45, HONGHUA COMMUNITY, HOUZHAI, YIWU,CHINA
- Postal code: 322000
- Write in note: For goods & your STORE NAME!
Wire transfer
Send USD Only!
Minimum to transfer: $1000.
- Beneficiary Name: ZENG LI HUA
- Beneficiary Bank: Zhejiang Yiwu Rural Commercial Bank
- SWIFT BIC: YWBKCN2X
- Account No: 201000266852602
- Address: BUILDING 45, HONGHUA COMMUNITY, HOUZHAI, YIWU,CHINA
- Postal code: 322000
- Transfer name to: ZENG LI HUA
- Write in note: For goods and your STORE NAME!
Your questions answered
Product quality
Please note that in China there are many qualities of one product, in order to avoid complaints. We suggest shipping samples of your hot selling products to your address via DHL to ensure the products quality and check that it satisfies your satisfaction. As better the quality of the product the higher is the price.
Beginning of work
When we start working together (first 2 weeks) fulfillment may take a little longer, because setup progress, understanding your products and finding the right suppliers for you, So processing time may take 5-10 days. Please note.
Please note that Saturday-Sunday there is less activity in response due to the weekend.
Customer portal – how to sign up & use
Customer dashboard
Products SKU’s
After we connect your store we will scan your products with our software and we will set up SKU for all the products without sku or with wrong sku.
When you upload new products, make sure to add SKU and in the correct format: Ex: product-name-color.
Branding
If you are interested in branding your packages with logo stickers and flyers the additional fees are:
Logo stickers + Flyers (1 side print) $0.20 per package
Please let us know if you are interested in the branding service and provide us PDF files of your design. Flyer size: 10x15 CM. Logo size: 10x2.5.
Custom branding packages – $0.20 per order
If you’re trying to turn your store into a brand, custom branding packages bags will definitely make your store look like a real brand!
You can choose different types and colors of packaging bags.
Processing and shipping time
Processing time: 3-7 business days. (Saturday-Sunday days off).
ePacket: 10-30 business days.
Private line: faster shipping, 7-20 natural days.
What countries can we ship to?
(Countries that are not in the list we can find another way for shipping).
Note: If the customer didn’t take the package from the post office – The goods will be returned to the shipping company’s overseas warehouse, which is in their local area, and if the customer needs to re-deliver, they will be charged a fee of 10 US dollars. If there is no re-delivery, they will destroy the goods.
Remarks for private line shipping
About liquid transportation methods
Our Private Line is unable to transport sensitive products such as liquids cosmetics, and powder products. Customs stipulates that they cannot be transported and if found, all will be destroyed or returned. However, we have special transportation methods for such products. The transportation time is within 20-35 days, and there is no complete tracking information. At the same time, we do not make any commitment to provide tracking information for this mode of transportation.
About products below 50 grams
We have two kinds of transportation methods. The first method will deliver successful information, and timeliness is fast for about 7-15 days. The second method is economical transportation, the price is cheap, but it takes between 20-35 days. We do not make any commitment to provide delivery information and timeliness of such products.
Worldwide shipping
In the quote we provided for you the default is shipping price for the USA, For all other countries there is an additional fee of $2 per order, But if your main selling country is not USA just let us know and we will check if we can give you a better price.
Setup for WooCommerce
Shopify checkout settings
To avoid issues with delivery please change your checkout settings in Shopify to include phone numbers.
Return policy
Our return policy is 30 days.
If your customer would like to return products please tell them to ship back to the return address below, we are not responsible for any shipping fees. After we receive the return we will refund the order in the excel.
Our return shipping address
- Comprehensive building in front of Building 109, Honghua Community, Yiwu City, Jinhua City, Zhejiang Province
- Zip code: 322000
- Recipient: zeng li hua
- Phone Number: 13566961583
Refund policy
Our refund policy is 30 days after the customer got the product.
If a product arrives damaged for any reason or the customer didn’t receive the order for any reason, we will refund the order in the google sheet or resend the item.