Private label dropshipping involves branding or customizing the products sold on your dropshipping store. For starters, this form of dropshipping can help increase your profit margin. This is because the operating costs reduce in the long run once you get it right.

Furthermore, private label dropshipping also increases customer retention rate and help your business build a loyal customer base. Although, this requires that you can provide products that meet your customers’ needs. And once you can sustain customer loyalty, you will enjoy market stability.

However, that’s just one part of the story. You can only enjoy the benefits of private label dropshipping provided that you can get it right. Read on to discover some essential tips to launch private label dropshipping successfully.

Get a Brand That Stands Out

Once you have decided to venture into private label drop shipping, the first step you should take would be to get a unique brand. Getting a brand that stands out is key to your success in private label dropshipping. You will need to create an identity that potential customers can relate to. Branding is important, so you want to invest some resources into getting the right brand identity. Get some professional help if need be.

Do Extensive Research

Here is where you decide on what line of products you want to deal in. The thing is, there are loads of options. The question is, how viable are they? Are they products that people are in dire need of and are willing to pay to get?

You will need some research to be able to answer these questions. You’ll need to carry out extensive research. Your research should be focused on what people need and the cost of the product(s). You also want to check out the competition (who they are and what they are doing right). You could enhance your research using online resources like Keyword Finder Tool to ascertain what people regularly search for.

Test Run Your Idea

Test running your venture will give you an idea of how profitable the venture will be when you launch it. You could start by tentatively selling your product without branding them. So how do potential customers know it’s your brand? Simple. Sell the products using customized bags. You don’t need to brand the products at this stage. A customized bag is enough to create awareness. It also reduces any loss that might occur if things don’t go as planned.

Get a Supplier That You Can Trust

The success of your private label dropshipping venture is hinged on this. This is because a lot depends on the supplier. First off, most dropping suppliers do not offer private label services because it is a lot trickier than regular dropshipping. Then there is the part about being able to verify the supplier and the services that they provide. You could get someone to physically visit the suppliers if you cant.

Insist On Samples

This gives you an idea of what you will be supplying to people. It allows you to verify the products’ quality while allowing you to gauge the supplier’s services. So in a way,  ordering samples is a great way to see how prepared you are for the launch.

Promote Your Brand

A few paragraphs back, we talked about how important your brand is and how you might need to get professional help to pick a brand, right? Well, promoting your brand will definitely require some professional help. You could get a marketing agency to help you with that, but most people opt for something different.

One great way to promote your brand is via the internet and social media in particular. And the best way to promote products on social media is via social media influencers. These are people who have a large following on social media and since they have the eyes and ears of huge followerships, getting them on board is a great strategy.

Try To Provide Fast Processing and Delivery Sevices

This is very important to your business. People want to get the products that they order as soon as possible. Ensure that you can process and deliver products by working with seasoned and reputable order fulfillment outfits and logistic companies. Work with only the best hands in the dropshipping business so that customers can get your products within a week.

Maintain Your Reputation

Once you have a reputation for fast processing and delivery time, you will get more customers hooked, and over time, your clientele will grow. But here is the difficult part: consistency. Your customer is king, and customer satisfaction is paramount to any successful business. Ensure that you provide premium private label drop shipping 24/7. You have a lot of competition, but you can retain loyal customers by being consistent with quality services.


Private label dropshipping is a great way to make loads of money, especially with the proliferation of online stores. It is a viable venture that might look daunting to the uninitiated. The truth is that anyone can master private label dropshipping. All that is needed is some guidance. Hopefully, this article has provided you with some guidance on launching your private label dropshipping venture successfully.

At Fulfillman, we help dropshipping business owners private label their products. Call us today to know more about our private label dropshipping services. Our dedicated team will be available to speak with you and discuss your available options. We guarantee you quality and outstanding services that give complete client satisfaction. A fantastic experience awaits you!


Sometimes, it can be complicated to buy wholesale from China. The process requires a certain level of expertise, and it can be time-consuming as well. An ignorant mistake can make things go awry and cause financial losses.

If you are a businessman or woman who buys wholesale from China, it’s important for you to avoid mistakes when purchasing wholesale products from China. Newbie traders make these mistakes and suffer huge losses. Avoiding these mistakes will save you a whole lot of money and reduce your stress. In this guide, you will learn how to avoid mistakes that most traders make when buying wholesale goods in China.

Buying From Popular Wholesale Markets Rather Than The Factory’s Location

This is a common mistake that traders when researching the market to buy wholesale. Some traders don’t research at all and become confused about the right marketplace to buy goods. It’s to know the city in which your product’s factory is. Prices are cheaper in cities where the factories are.

Most traders would go to the wholesale market and buy from sellers that buy from the factory. Traders will benefit more if they buy from the factory or the cities where the factories are because the prices are usually cheaper. Yiwu and Guangzhou are one of the popular cities in China that give a fair price for wholesale. With good negotiating power, you can get goods at the best price.

Refusing Or Forgetting To Collect Manufacturer Or Supplier’s Contact Details

Some traders go into the market, get reliable suppliers or product manufacturers, get a good deal and then forget to collect their contact details. This can cause losses for them, especially when they can’t reach these suppliers. As a business person, it’s important for you to get the contact of your supplier. Emails, phone numbers, or even skype ID are contact details. Get their contact details and save your business from losing good deals.

Getting Wholesale From Random And Unreliable Suppliers

Some traders, especially new traders go into the market without doing background checks on their suppliers. This can make them prone to getting erratic suppliers.

It can be stressful and time-consuming working with these kinds of suppliers. You can get a more reliable supplier by putting effort to create written contracts. Also, perform supplier audits, and improve on your communication skills. You can also get another supplier if you are not okay with the deal. A business license will give you valid details and help you know who your supplier is.

Not Being Able To Differentiate Manufacturers From Distributors

Businesspersons need to know who sells wholesale to them. Buying from the manufacturer means buying directly from the maker of the product. Buying from the distributor means buying from a middle man. Although distributors usually give discounts on the product, the price will still be higher than buying from the manufacturer because the distributor will add his profit. Traders should know all the processes involved in buying wholesale including product specification, payment, and product delivery. This will help the trader prevent losses.

Paying For Goods Fully Without Inspection

Paying 100% is one of the common mistakes that new buyers make when buying from China. This can result in financial losses when the supplier can’t meet up to his end of the deal. It’s better to make some payment when starting the transaction and complete the payment after the goods are inspected.

Choosing Suppliers That Offer The Cheapest Prices

Most traders would jump once they see cheap products. They would rush to get these products so they can make more profits. We are not saying traders shouldn’t buy products at cheap prices, but when something seems too good to be true, then it probably is. Extremely cheap products may have issues. Avoid buying wholesale products whose prices seem unlikely.

Weak Negotiation Skills

Buyers who fail to negotiate moderately with suppliers will buy at a more expensive rate. This can reduce their profit rate. Strong negotiation skills can help the buyer get quality products at a cheaper rate.

Buying Seasonal Wholesale Products From China

Most newbie buyers make the mistake of buying seasonal wholesale products. Although they make profits, it is not a good idea because seasonal products last for a short while. Buying wholesale can result in losses after the season is over because nobody would want to buy the products. It’s better to get seasonal products in smaller stocks than wholesale.

Using Illegal Payment Methods

Using illegal payment methods to pay wholesale suppliers in China can expose you to unnecessary risk. The courts would not be able to protect you if any dispute arises. The acceptable modes of payment in China are; Paypal, bank transfer, T/T, and Alibaba trade assurance.

Ignoring basic information like China holidays

Buyers who know about information like china holidays and seasons will plan. Markets and factories are usually closed during the holidays. Shipping rates become high, and shipping will be delayed. A buyer that avoids importing during these periods will save money.

These are the common mistakes buyers make when buying wholesale from China. Avoid these mistakes, and you will save a whole lot of money. Do you want to start buying wholesale from China? Contact us today at Fulfillman. We are a leading fulfillment services company. We offer a wide range of services including Warehouse Fulfillment, Drop Shipping, Crowdfunding Fulfillment, Third Party Logistics, China Sourcing, and many more.

Our dedicated team will be happy to speak with you and discuss your needs. We will provide suitable answers to your questions and concerns. With us, you are guaranteed to get quality and excellent services that give 100% client satisfaction.


China has the enviable position of being the world leader when it comes to manufacturing. This explains why hordes of businesses across the world source their products from there. Many of these businesses have not stepped foot in China, so they rely on local sourcing agents to do their business. You are probably reading this because you are looking to transact business in China, but you need a heads up on the best sourcing agents to do business with. This article will compare Fulfillman vs. LeelineSourcing Agent, two of the leading sourcing agents in China. Hopefully, at the end of the article, you will be able to make the right decision.


Fulfillman turned up in your search because of its revolutionary role in China’s dropshipping space. Established less than a decade ago when dropshipping in China was more of a struggle than a business, Fulfillman has grown to become one of China’s most sought-after dropshipping platform.

The best part about them is that they keep getting better by the day. As a major sourcing company, they have managed to align their services to the ever-changing demands of the dropshipping business. Let’s look at some of the things that make Fulfillman such fantastic sourcing agents:

One of the Best Dropshipping Software

The Fulfillman dropshipping software offers some of the best support for dropshippers. Designed for mobile and desktop platforms, their dropshipping software simplifies the process so that you can run your business more effectively.

Bespoke Product Sourcing and Quality Check

Fulfillman is renowned for implementing bespoke product sourcing using reliable local sourcing agents that conduct their business professionally. They also carry out quality checks that ensure that you receive only the best products from the best manufacturers.

Product Branding

Fulfillman also offers effective, premium product branding services at no extra charges.

Speedy Shipping Services

Speed is of the essence in business, especially when it comes to dropshipping.Fulfillman understands its importance, that is why they provide some of the fastest shipping services. This way, you get to receive your consignments in little or no time. So you can retain your customers and stay in business.

Straightforward Pricing

One problem with most sourcing agents is a lack of transparency in their pricing. With Fulfillman what you see is what you get. There are no hidden prices designed to rip you off. Their transparent pricing is one of the things that sets them apart from the pack.

Great Customer Support

Fulfillman understands that they would not be in business without their dropshippers. That is why they have continued to offer exceptional customer support over the years. It is safe to say that they have the best customer support service in the industry.

LeelineSourcing Agent

Leeline Sourcing has been in the sourcing industry for about a decade, and they have brought this experience to bear in their offerings to clients. This makes them a great sourcing company for small and medium-scale drop shippers. As one of the first companies in the dropshipping business, they have built a reputation for themselves that makes them the toast of merchants on eBay, Amazon Sellers, and Shopify.

The Leeline sourcing company understands your needs and demands. That is why they are have built a business model that serves those needs.For one, they offer you free services while you are working on getting the right supplier for you.

Product Sourcing

Leeline Sourcing has a team of experienced agents who help you get the right manufacturer at the best prices for you within 2 working days. The best part is that this service is free until you get the ideal supplier for your product. You also get services, such as OEM, ODM, packaging design, logo printing, labeling, product development negotiation, factory audit, Samples Consolidate, and more.

 Quality Inspection

LeelineSourcing also offers professional quality control process services that include detailed product photography and video product inspection. You also get the option of on-site inspection by their staff who go to the warehouses. They take care of the final inspection before the goods are sent to you.

FBA forwarding Service

With LeelinSourcing, you also get international FBA freight forwarding service worldwide by sea, air, or train. They also follow up on your shipment and customs clearance status in real-time until it gets to the final destination – the warehouse or your private address.

120 Days Money Back Guarantee

LeelineSourcing offers a full refund of their service fee within 120 days if you find their sourcing services subpar.

Contact And Production

After you have confirmed the sample and decided on a manufacturer, they negotiate on your behalf, after which the terms of the transaction are agreed on. This way, you needn’t worry about payment, delivery time, packaging, labeling, and Specify manufacturer’s quality assurance commitments.


Getting the right sourcing agent is a tricky business. Thankfully there are great sourcing agents like Fulfillman that have made the business safer for dropshippers. Going by their offerings and customer reviews, we would recommend Fulfillman as the better of the two sourcing agents.

Do you need professional help and guidance in your China sourcing? Contact us today at Fulfillman. We are a reputable service provider of China Sourcing services. We also provide Drop Shipping, Warehouse Fulfillment, Third Party Logistics, and many more. Our dedicated team will be available to speak with you and discuss the options available to you. We guarantee you excellent services.


E-commerce has become even more significant since 2020. This is as a result of the impact of the COVID-19 on society as a whole. Consumers seem to enjoy the comfort that comes with shopping online. For this reason, experts speculate that E-commerce will develop over time. As spring approaches, drafting new strategies wouldn’t be a bad idea. Your clients and customers are just stepping out of the cold winter season, so it would be worth it to spice up your E-commerce Marketing strategies for Spring 2021. Your new E-commerce strategies should reflect the warmth and feeling that comes with spring. For this reason, we have outlined 10 E-commerce Marketing Ideas for your business.

Spice up Your Social Media Strategies

Spring usually comes with excitement and warm feelings. You can modify your e-commerce marketing strategies to the warm season through social media. Spice up your social media by adding new photos and bright-colored themes that reflect the spring season. Take out the dull themes and images of winter and use brighter colors. You can use an online graphic design tool to make your photos appear better. You can also make your followers feel the spirit of spring by celebrating the short holidays that come during the season.

Retargeting Your Ads

Recent browsers can now track visitors on websites through pixels or cookies. This technology allows customers to view ads that may interest them based on pages they have previously shown interest in. You can adopt this strategy to target and display personalized ads to visitors on your online store. You can display ads that reflect spring offers in your business and make more sales.

Spring Blog Content Ideas

Spring makes you think about sunny days, flowers, Easter, etc. You can spring up blog posts that reflect the feeling of spring in your business. For instance, you can write on the latest fashion trends if you are into fashion. If you are into Kitchen supplies, you can share a sumptuous recipe that reflects your business. If you are into selling craft supplies, you can write a blog post on how to use your products to organize a festive scene. You could even write on decorating dyed eggs with your products.  Regardless of what business you do, you can draft blog content that can drive more sales during the spring.

Perform a Spring Festival Sale

This spring, you can consider selling your old merchandise with a discount to make you sell them faster. If you want to create awareness about new products, you can do a flash sale instead.

Get an Influencer to Market Your Business

Influencers are known to have a wide range of audiences. Their followers have a certain level of trust in them. This makes it easy for them to influence the purchasing decision of their followers. You can work with an influencer this spring season either as a one-time campaign or as a long-term ambassador deal.

Optimize Your Website

Website optimization isn’t just UX design and SEO. It involves other activities like; uploading relevant posts, using vital images, making sure your sites load fast, making it easy for visitors to locate your website, etc. The goal of website optimization is to draw visitors and keep them engaged. You can make your customers more comfortable this spring by eliminating any barrier that will disrupt their shopping activity online. A web developer can help you optimize your website effectively. By doing this, your sales will increase because visitors will have a pleasant shopping experience and revisit your site.

Host Contests and Giveaways

Giveaways are one of the fastest ways to gain publicity online. Doing a giveaway is relatively easy. You merely have to choose the product you want to give away and use hashtags to promote it. During the spring holiday season, you can hosts contests by asking people to post their favorite holiday photos or holiday food. As more people engage in the contest, you will gain a wider audience for your business.

Collaborate With Other Brands

Collaborating with other brands involves working with brands to promote your business. This strategy is effective because many people enjoy seeing a collection of products within an industry, especially when it involves fashion, recipes, decoration, etc. Collaborate with other brands this spring season to market your business and boost your sales.

Use Voice-Driven UX

With Voice-driven UX, you can respond to oral feedback from your customers. Voice-driven UX allows customers to give commands like product search to a web service. The technology helps to improve your customer shopping experience. You can employ Voice-driven UX technology this spring to help your customers search for your product, access your FAQ page, or contact you.

Advertise on Social Media

You can use social media to promote your business this spring. Most social media platforms allow sponsored ads (also known as paid ads) that permit you to show ads to targeted customers and design ads. This marketing strategy can effectively promote your online business and boost your sales this spring because the ads get to audiences beyond your reach.


With these E-commerce marketing ideas, you are on your way to generating more sales for your business this spring season. Contact us today at Fulfillman to know more about our services. We are a reputable service provider of Dropshipping, Warehouse fulfillment, China sourcing, Third Party Logistics, and so forth. Our trusted experts will be available to speak with you and discuss the options available to you. By making use of our tested and trusted techniques, we can help make your online business a success. A fantastic experience awaits you.


With e-commerce as the current order of the day, new entrepreneurs are emerging by the hour. People want to engage with the leading and best platforms available. One name that comes to mind is Amazon. Amazon is one of the largest e-commerce platforms today, boasting hundreds of millions of sellers and buyers. Most people shopping online associate with Amazon. As a way of helping sellers sell more products reach out to more customers, the platform offers Fulfilment by Amazon or Amazon FBA.

Fulfilment by Amazon, also known as Amazon FBA is a service offered to Amazon sellers whereby Amazon stores your goods and does the order fulfilment down to returns. Having such a large customer base increase helps get more sales and ultimately high profit. Therefore, it’s understandable you want to join the Amazon world of e-commerce or increase sales and revenue as an existing seller. Here are nine important tips for selling on Amazon in 2021.

Research and Narrow Your Niche Properly

Going head to head with the best sellers on Amazon is not a good idea as a newbie. Research competitors regardless of whether you are a newbie or a pro. This gives you an insight into what kinds of products are popular. Most sellers tend to pick products that have high demand and low competition. Your research should help you narrow your niche. Build your products in one or two niches pick the best selling products that you got from your research. You might as well customise your products for your target audience

Consider the Sales Rank

It’s very important to consider the sales rank. Low ranking products are slow sellers which incur long term storage fees but there is little competition. This makes it easier to become the dominant seller for this type of listing. High ranking products on the other hand sell very fast meaning there is a lot of competition. Studying the sales rank gives you a good idea of what you are against and helps you in choosing your products.

Take Advantage of Product Bundling

Winning the buy box on Amazon is one tip you don’t want to ignore. In situations where many sellers are on the same listing, winning the buy-box becomes very hard. Combining an extra dice bag with a board game for example gives you a unique listing that shows up when customers search for the main product (board game in this case). People would tend to click on your listing and hence buy from you, competition is reduced or eliminated.

Build Your Unique Brand Identity

Amazon has millions of sellers, to be successful you need to create your unique brand and stand out. Having a deep understanding of your target buyers as well as creating great titles descriptions and styled product images should be done consistently. Having a strong brand name isn’t achieved overnight, it’s done with consistent customer satisfaction over time. A good brand name would have buyers come again increasing your sales and revenue.

Implement the Best SEO Practices

However, it can be difficult to get your products discovered on Amazon because of the pool of sellers and products there. It’s also a very massive and highly competitive market. More like Google, on Amazon keywords are valuable to have your listing appear on the first page with the right keywords. This is key to generating more sales. Using keywords in your product listing is crucial to getting noticed at the top of the pile. Research what keywords people use when searching for your products and insert them accordingly in your product listing.

Include a Descriptive and Concise Product Title

The product title should be as descriptive as possible but concise, Amazon only allows 250words. Using all 250 words isn’t a good idea. Amazon suppresses product listings that have excessively long titles. It should include the brand name product name and features such as color, gender, size etc. Customers would have an idea of what they are buying and you would also be able to insert keywords.

Add Excellent Product Photography

Excellent pictures of your product are very valuable as they constitute your customer’s first impression. Since the purchase is online the pictorial representation of your product must be as detailed as possible. Have images of the product in different angles, with the various features up close, show it in action so buyers can see how it should be used. Create videos to make the audience see it in close action making your photo description more engaging.

Write an In-depth Product Description

Well, all you felt necessary to put in the product title can be posted here. Leave your customer with little or no doubts about your products meaning they should have a complete description of your products and instructions. Add more photos, videos, tell your brand’s story and provide a clear comprehensive description of your product and brand. Feel free to go overboard and create an emotional connection with your customers. Let them have a clear understanding of the products they are getting and also let them know who they are purchasing them from.

Get Reviews

This is one of the most important tips for selling on Amazon successfully. Make sure you gather reviews at all cost. FBA is such that it goes all the way from storage to fulfilment and even customer care; review is one way you can boost sales on your own. This particular section is very important because buyers tend to associate with brands or products with positive reviews. People are more likely to purchase products with positive reviews. When buying a product it feels safer and common sense suggest we go for a product that has 70 positive reviews than one that no one is talking about. Customers also follow this school of thought when unsure of a certain product or just trying it out


Amazon has a lot of potential customers out there hundreds of millions to be precise for sellers to capitalize on. They also boast millions of sellers which brings a lot of competition to you as a seller. Take note of the tips highlighted above and be a standout seller on this ever-expanding e-commerce platform.

Contact us today at Fulfillman to know more about our services. We are dedicated to offering outstanding services, including Amazon FBA, Dropshipping, Product Photography, China Sourcing, Warehouse Fulfillment, Private Label Dropshipping, Third Party Logistics, and so forth. Our reliable team will be happy to speak with you and discuss your available options. With Fulfillman, you are guaranteed to get quality and excellent services that give complete customer satisfaction.


Today, the competition between ecommerce businesses is now fiercer than ever. Custom branding and custom product packaging are among the ways to distinguish your ecommerce or dropshipping brand from other businesses. It involves boxing products using customized packaging that are specifically tailored to your business or products you are selling or shipping.

Furthermore, custom product packaging makes your product stand out. It helps boost your marketing endeavors, and gives your products a professional and more refined appearance. Also, customized packaging encourage the use of boxes that are tailored to specific product sizes, thereby reducing shipping costs. If you have an ecommerce or dropshipping business, here are some custom packaging ideas to help your brand stand out.

Simple Eye-Catchy but Professional Design

Packaging plays a big part in a customer’s decision and you want to get your audience’s attention not put them off. Overdoing the design might work against you, a simple design that is interesting and attractive that isn’t too far from the boundaries of your industry should be utilized instead. An edible font that highlights the product’s best attributes should complement your design.

The first impression created by your product is very important, so make it count. The quality of your product may be great but customers need the motivation to purchase it to discover this. Keep your design professional, clean and neat to attract customers. Professional packaging may require a little investment but it’s worth it in the long run. Your company brand would reap the benefits as this attracts customers raising your income in the long run.

Relevance to Your Product

Ensuring the design is professional simple and straightforward should be followed by relevance to the product. The best packaging ideas would be useless if it isn’t appropriate for your product. The packaging must align with the product. The more specific a design is the more it attracts customers. Using the best design for a beverage would be totally out of place on a beauty product.

Target Your Market

One of the best ways to make your product stand out is to understand and target your market. Make sure the packaging is attracting the right customers. Children products shouldn’t have a design appropriate for adults, a male product should be masculine. Have your target audience in mind when designing and packaging your products this helps them identify with it. You don’t want a different audience getting enticed by your product then get disappointed with what they get later on.


In addition, the packaging color makes a huge difference in how your customers perceive your products. Different colors spring different emotions in different people. Using the relationship people have to different colors to your advantage makes your product more attractive.

Packaging Size

The packaging shouldn’t just be attractive it should offer protection, easy to transport and use. Don’t unnecessarily use larger packs. Customers appreciate packaging that makes the product easy to use and consume. Making it stackable for storage also counts here. The packaging should suit the product and consume less space on the shelf. A simple but quality packaging design that gives customers a basic idea of what they are purchasing and ensure a safe carriage home should be the goal here.

Use the Right Imagery

Using relevant imagery does your brand a lot of good and makes your product stand out. An image is worth a thousand words and that is a proven fact. When a customer browses through shelves, a fitting image gives your brand the edge. An image tells an instant story about your product that attracts the customer. Customers take just a few seconds to scan through possible options, the luxury of reading a novella on your package may not be available to them. The image should however tell them what is inside and prepare them for what to expect. Make sure the image relates to the product totally and is eye-catchy.

Honesty: What Are They Getting Exactly

This idea makes a repurchase highly likely. Let your customer know what to expect when they buy your products. Becoming a leading and profitable brand requires an honest description of your product. Some companies sell goods based on false pretenses, while this may bring sales it’s on a short time basis. People won’t make a repurchase when consumers’ discover that the product isn’t what it was presented to be. No one would buy a product that was falsely advertised again. After all, what you seek is a strong regular base of loyal customers.

Indicate How to Use the Item

Sometimes you buy a product, get home and realize you don’t know how to use it. Well, that happens but when purchasing another time such a person would love a product that indicates how to use it. How and where to open should be indicated with clear instructions, this would entice a repurchase as it gives a memorable experience to the buyer especially being a first-timer.


There you have it! Above are some custom product packaging ideas to help your brand stand out. Your brand stands to gain a lot by using great packaging ideas such as the ones listed above. There you have it, let’s make your product the one that stands out positively. Even if your product is of high quality a dull packaging would have a negative effect on how people perceive your products. So let your brand stand out today with these awesome ideas.

Contact us today at Fulfillman to know more about our services. We provide a wide range of services including Global Fulfillment, Branding, China Sourcing, Drop Shipping, Third Party Logistics, and lots more. Our trusted experts will be happy to speak with you and provide suitable answers to your questions and concerns. A fantastic experience awaits you.


Customer service is the backbone of all successful businesses, this is an undeniable fact. Good customer service begets loyal customers who give positive reviews that in turn get you a lot of new customers. In dropshipping, the role of customer service cannot be overestimated. These customers identify with you, and not the supplier. Therefore even after delivery the drop shipper must still stay in contact the client.

Keeping your customers happy, willing to make a repurchase and invite others to your store should be your goal. High traffic is very essential for a successful dropshipping platform, this is a great way to gather and keep customers. Here are 10 customer service best practices for your dropshipping business.

Make Your Staff and Employees Your First Customer

When your customer service team and general staff are happy, they transfer these vibes to the customers and vice versa. This applies to dropshipping companies that have a customer service team. Train your staff especially your customer service team. Even If you are the sole customer service provider Endeavour to acquire exceptional customer service skills also. Be sure to Set customer service expectations for your customer service team.

Have Full Knowledge of the Fulfilment Process

A customer places an order then you tell your supplier who then ships the item to your customer, so you just sit back and relax? If you seek success the answer is NO. First, you must know your products inside out. Imagine what the outcome would be when an already frustrated client asks about a delayed order or returns and you are blank?

You won’t just be losing a customer potential referrals would be cut off as well as a negative feedback that mars your brand’s reputation. Save yourself all this stress and follow up with the fulfilment process from the supplier.

Take Responsibility

Yes, the supplier messed up, but the customer knows only you. Never shift the blame always take responsibility. Let your customer be assured you are in control of the situation. Your customer doesn’t know you are not the one fulfilling the orders, keep it that way. Try pacifying the customer while you work with the supplier to find solutions in case of delayed shipping or the return shipment.

Provide Swift Response to Customer Inquiries and Complaints

This is very essential in customer service. Address them by their name when responding. It keeps your already irritated customer a little calm, and potential customers are encouraged knowing you are readily available. You don’t want your customers waiting hours or days to get a response be it an enquiry or complaint. An “I am looking into the issue and would get back to you soon” does you a lot of good. Since a third party is involved swift responses ensures you save time by working on the problems as soon as possible with your supplier.

Follow Up On Feedbacks and After-Sales

Make your customers feel valued by contacting them after they give their feedbacks. Reply to their feedbacks and review. A thank you message after sales carries a lot of weight also. Don’t wait for issues to arise before taking action. These gestures make customers feel important and make them loyal.

Listen and Empathize With Your Client to Find Solutions

Listen to your customer, read and understand the context of their text perfectly before responding. Put yourselves in their shoes, empathizing with your customers is great but go one step further to find solutions. An ordinary apology and empathy are passive steps, advocacy one the other hand is taking actions and measures to calm an irate customer down.

Respond With Respect and Positivity

Its inevitable nerves get stepped on when dealing with frustrated customers, never let your emotions get the better of you. You are also frustrated by the situation when your supplier messes up. It’s important to not let your emotions overtake your desire to make a customer happy. For all the negativity you get always stay positive and let that show in your response. Address your customers with respect. All these turn furious buyers into faithful loyal customers.

Encourage Crystal Clear Communication

They should know this or that should be debunked. Leave no room for sentences or phrases that may seem offensive or sound uncaring from your path. Let your communication be clear and simple but professional. Avoid unrealistic expectations. Don’t over market a product or your services to something it’s not.

Handle Customer Returns Effectively

Effectively create a standard on customer returns. Work with your suppliers’ return policies to create your terms and conditions on returns. Make sure you can deliver at the time promised. Do not make promises vaguely, pay from your pocket if that is what it takes to not fail on your promise.


Answers to commonly asked questions should be found on your e-commerce website. Some questions are repeatedly asked frequently, collate these types of questions and provide adequate answers. Create a frequently asked questions (FAQ) page, let it be easily accessible. This help saves valuable time.


Since dropshipping involves a third-party, customer service is very essential. These best practices help you in getting loyal customers and make their experience worthwhile. Positive reviews help build a strong customer base, your dropshipping store needs all the traffic it can get.

In case you will like to know more about dropshipping or other services we offer, contact us today at Fulfillman. Our dedicated team will be available to speak with you. We will provide suitable answers to your questions and concerns. An amazing experience awaits you.


There are tons of articles on dropshipping, rightly so it’s one the most crowded e-commerce platform today. It’s easy to start up, with a relatively low capital you can go into dropshipping. It also seems convenient, a customer orders then your supplier does the packaging and shipping. You make your profit easy money right? Well trust me it’s a lot more complicated than that. Here, we would be pinpointing eight hard truths about dropshipping.

Low-Profit Margin

One fact that must be made clear is that dropshipping isn’t going to make you a millionaire overnight. Yes, the capital is low since you don’t need to store or manage your inventory, well so is the profit. While it’s true that you need to put less money in, you also get less money out. That means you need to make high sales to make a profit and stay in business. Most of the money goes to the supplier, so basically, your profit is streamlined from the top.

You Need High Traffic

Your profit as stated above is directly proportional to your traffic, customer base. Starting from scratch with little or no traffic can be quite challenging as you would be struggling to make sales. It’s thereby advisable to dive in only if you already have a regular source of traffic. You would only make reasonable profit enough to sustain your business and also pocket if you have large traffic and get to maintain the customer base

Competition is High

The low start-up capital makes it easy for a lot of people to start dropshipping, this makes competition high. When many people sell the exact product(s), customers would rather buy from the cheapest source. Your rivals with more resources and years of experience undercut their prices, this cuts your profit margin down considerably. An extremely specific niche is needed to reduce the competition, focusing on unique products might help but this requires a lot of research and workload.

Supply is Out Of Your Hands

When you receive an order you are totally at the mercy of your supplier. You can only hope your customers get their products safe and as at when due without issues. The order fulfilment process is totally out of your hands. When your supplier fails to deliver appropriately, your business suffers negative feedback and impact. Since you don’t inspect, pack and ship the products personally, you would be stuck between the supplier and customer. Getting the right and the credible supplier is very essential.

Legal Liability

Another hard truths about dropshipping is legal liability issues. This is overlooked mostly, but some suppliers aren’t as legitimate as they claim. You don’t always know where the goods come from. Some suppliers also illegally use another supplier or company’s intellectual property or a trademark logo as their own. You should know that by working with such suppliers you are complicit in their illegal activities. So this is one area you should focus on when sourcing your suppliers.

Logistical Nightmare

Managing inventory is almost impossible in dropshipping. Since you depend on your suppliers’ stock to sell to customers, it’s going to be a nightmare if their stock is low or out without your knowledge. You would end up selling products that are out of stock. If a customer orders from 3 different suppliers through you, of course, they would receive 3 different packages at varying times. Goods cannot be consolidated in this model, as the distributors have different locations and shipping times.

Customer Handling and Customer Service is Lacking

Order fulfilment is never complete without a proper customer service platform. Although the supplier indeed does most of the fulfilment processes you are the one the customer identifies with. When issues arise from the supplier’s part you take the blame, and this affects your brand negatively. If the supplier handles it well, great, otherwise your reputation takes a dip. The relationship you have with your customer goes a long way to making or breaking your business.

In dropshipping, unfortunately, you have very little control over customer service, since you are not in charge of product fulfilment. If a customer makes a return, it gets frustrating as you must get your money back before providing a refund. Some suppliers are willing to take back faulty products and even reship, don’t count on this. You may have to buy a new product on their behalf and ship it to them from your already streamlined profit. Having dissatisfied customers doesn’t help your e-commerce store. You must also remember you need a large customer base to make a reasonable profit.

Brand building is difficult

You sell amazing products but it’s packaged without your logo or e-commerce store name it’s delivered neutrally as the supplier’s products. Your competitors also sell the same products with the same packaging. Like behind the scene songwriters or ghost-writers, all the credit goes to your supplier in dropshipping. Well, the negative feedbacks affect your store significantly though.


There you have it! Above are some hard truths about dropshipping you need to know. There are several complexities involved in operating a dropshipping business. However, knowing what to expect can help prepare your mind and make potential issues more manageable when they arise. These aforementioned facts should help potential and existing dropshippers navigate through the complexities of the business model.

Are you considering starting a dropshipping business? Contact us today at Fulfillman to know more about the services. Our dedicated team will be available to speak with you and discuss your possible dropshipping options. Our experts will provide suitable answers to your questions and concerns. We guarantee you excellent services.


Sourcing is one of the key factors that determine success in dropshipping. China is also recognized as the best place to source products. Finding the right China sourcing agent, therefore, will be a major step towards meaningful dropshipping success. Fulfillman and EJET Sourcing are among the top China sourcing companies to work with.

However, the truth is that there are too many sourcing agents and companies in China. Finding a reliable one can be a real challenge if you don’t know where to look. But if you really know where to look, you will know that Fulfillman and EJET Sourcing are among the reliable ones.

Actually, Fulfillman and EJET are among the top China sourcing agent companies. They are both highly regarded by dropshippers, but one must certainly be better than the other. Read our Fulfillman vs. EJET Sourcing comparison article as we take a look at both companies and establish which is truly the best China sourcing company.


One of the first important things to know about Fulfillman is that it was launched to revolutionize China sourcing. In about five years of existence, the company has done so much for dropshippers that it has become the most popular platform for successful dropshippers.

Fulfillman was launched at a time that can be considered as a challenging period for dropshippers. From the very first day, the team was set out to address some of these challenges. So far, they have done so well, which is why most dropshippers are using Fulfillman.

Fulfillman is an ever-evolving China sourcing company. Most users will tell you that the company and its services keep getting better with time. Here are some of the reasons the company is attracting more dropshippers on a daily basis:

Excellent Software for Dropshipping

Fulfillman has one of the best software that supports dropshippers in their business. As stated earlier, the company entered the industry at a challenging time. One of the issues dropshippers were facing at that time was the challenge of mobile optimization. Fulfillman responded with the best desktop and mobile platforms for dropshipping.

Over the years, Fulfillman has improved its software in many ways. When you choose the company as your China sourcing agent, you can be sure of having excellent desktop and mobile platforms to run your business.

Product Sourcing and Quality Checks

Fulfillman performs the primary function of product sourcing in a manner that gives dropshippers peace of mind. The company has agents on the ground who will source from some of the best manufacturers in China. They don’t just stop at sourcing the products for your business; they carry out quality checks to ensure that your customers receive quality products.

Product Branding

Fulfillman understands the importance of branding and does that in the most effective way for their clients. The best thing about using Fulfillman is that branding is done without extra charges for the clients.

Fast Shipping Service

Fulfillman offers a fast shipping service to ensure that your customers get their products in time. This helps dropshippers to attract more loyal customers as online buyers are often thrilled to get their products in time.

Transparent Pricing

Dropshipping doesn’t have to be tricky. Fulfillman offers transparent pricing with no hidden fees at all, and this makes it easy for dropshippers to price their products properly.

Excellent Customer Support

Fulfillman is also loved by dropshippers because of the excellent customer support. The company actually has the best customer support service in the industry. This means dropshippers and their customers will get the best support when they need it.

EJET Sourcing

EJET sourcing is recognized as one of the top sourcing agencies in China. The company is recognized as one of the old-timers in the game, having been active in China sourcing for about 15 years. In the last few years, the company has done a lot to make its services dropshipping-friendly.

EJET Sourcing claims to have sourced over 25,000 products, and we can’t dispute that. The company has been around for several years and has built relationships with some big-time manufacturers in China. The company also has more than 100 experienced staff, who work hard to give you worry-free product sourcing and other services.

Services Provided by EJET Sourcing

EJET sourcing offers a one-stop China Sourcing agency service. They can be your all-in-one supplier for risk-free China sources. Here is a highlight of the service the company provides:

  • Sourcing and consulting
  • Travel arrangement
  • Buying service
  • Quality control and inspection
  • Custom product
  • Factory audit
  • Warehouse
  • Amazon FBA PREP Service
  • Financial Support


Fulfillman and EJET sourcing are among the best China sourcing companies you can work with. EJET Sourcing has been around for several years and has earned an enviable reputation. Fulfillman, on the other hand, has been around for a few years but has already revolutionized the industry in many interesting ways.

It is difficult to claim that one sourcing company is the best, but we believe that Fulfillman deserves that respect. EJET provides a great sourcing service, but Fulfillman provides exceptional all-round service that will make dropshipping easier and more profitable.

Do you need professional help and guidance in sourcing products from China? Contact us today at Fulfillman. We are a reputable service provider of China Sourcing services. We also provide Drop Shipping, Third Party Logistics, Warehouse Fulfillment, Product Photography, Private Label Dropshipping, and many more. Our dedicated team will be available to speak with you and discuss the options available to you. We guarantee you outstanding and exceptional services.


Engaging with a third-party logistics provider for your ecommerce business should be done with proper consideration. After it’s clear that a 3PL is the next step for your business, carefully considering what 3PL company is best suited for your company is very essential.

There are a lot of great 3PL companies however picking the one that meets the specific demands of your company is key. Before you embark on choosing a Third-party logistics provider, your needs should be clearly outlined. This would help simplify the shortlisting process of potential 3PLs. Read on to discover some important factors to consider when choosing a third-party logistics provider for your business.

Financial Stability

Top 3PL providers should be able to provide you with an honest picture of their financial situation. You don’t want to get distressed by the inability of a logistic provider fulfilling an order. Therefore, it’s important to have a proper insight into their financial situation. Having the company close down suddenly or unable to carry out fulfilment processes ultimately backfires on your ecommerce store. Therefore finding a partner with a solid payment history and financial stability is very an important factor to look out for.

Experience and Reputation

Furthermore, it’s better to work with a provider that has been in the industry long enough than one just starting. This is very important because they would be well equipped to handle the challenges better. While experience is great, looking out for their reputation is just as important if not more.

Check out their ratings and reviews properly. Look at the customers they have serviced and how many of them are long-term clients. The 3PL provider you settle upon would be the face of your business depending on how much you engage them. Considering they would be handling a substantial portion of your ecommerce business, you must choose a reputable one with good reviews.

Technology and IT Services

Today, technology is the order of the day, especially in logistics. The kind of IT services and level of advanced technological solutions they provide is an important factor to consider when choosing a logistics partner. Logistics sophistication is dependent on the right technology backing it up. Make sure the logistics provider you are considering has the latest technology and a great support IT team.


In addition, the type of services they offer must align with your ecommerce store requirements. Lookup a third-party logistics company that provides the specific needs of your ecommerce store. You should carefully note down your needs and evaluate which 3PL provider would work best for you. How rapid they respond to orders should be taken into consideration as well. Responsiveness, when an issue arises, is also another aspect to look out for. They must be able to provide prompt solutions in such situations.


The potential 3PL provider should be able to scale service up or down depending on your ecommerce business needs and order volume. Businesses are established to grow, how well your potential 3PL partner can accommodate both your current order volume and anticipated order volume is essential. 3PLs tend to be long time partners, so this factor ensures your choice of Third-party logistics provider is a perfect fit for your projected order volumes as well as your current one.

Some 3PL already have their minimum order volumes set when working with ecommerce stores. Therefore, make this a priority when choosing your logistics company to avoid searching for a new partner when your store expands. Always look for a provider that can still satisfy your business when demands skyrockets.

Customer Service

This is probably the most important tool used to hold on to customers and even get new customers in the ecommerce world. You should go for a third-party logistics company with great a customer service platform, as the company would be the face of your business. Look into how effective their customer service is, as well as how they handle situations such as returns. Returns processing is a very crucial part of the fulfilment order. Hence, it’s of great importance to be sure of how the company represents its clients in such situations.

Safety and Security

Finally, how well a 3PL company deals with the safety of its operations in terms of transportation and protection of goods and materials as well as their personnel gives an insight into their integrity and how the organization conducts itself. Make sure they comply with the ever-changing safety regulations in the industry. It’s crucial to have your data and financial information protected. This is also an important consideration to factorize.


There you have it. The complications involved in choosing the right 3PL partner would be considerable reduced by following the factors stated above. Above all, try to be proactive and pay attention to these details to make your ecommerce store bloom with the perfect third-party logistics provider for your business.

Do you need help with your ecommerce or dropshipping business? Contact us today at Fulfillman. We are leading service provider of Dropshipping, Third Party Logistics, China sourcing, Warehouse fulfillment, and many more. Our dedicated team will be available to speak with you and discuss your needs. With our state-of-the-art technology, we can help you achieve your short and long-term business goals. An amazing experience awaits you.