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8 Tips to Build an Online Community for Your Business

June 17, 2020 eCommerce TipsEntrepreneurs

For you to have a successful business, you need to build a vibrant online community that people can tap into for engagement. Building an online community for your business is one way of getting the name of your brand out there, and growing your brand. Reaching out to people and attracting a crowd of new customers. It’s also a strategy that can be used in your social media marketing.

Do you have a booming business already, or you’re just starting? In this article, you’d get to know eight excellent tips to build an online community for your business.

Make Your Business Easy to Find and Simple to Join

What’s a business website or community that people will spend minutes trying to join. Time is money, and people aren’t ready to navigate for minutes, trying to find a link to your business. To grow your online community, you need to make it as easy as possible for your customers to connect. Here are some tactics you could use…

  • Place social sharing icons on your site.
  • Place your website address on the descriptions of your social media channels.
  • Also, include the website address and contact info on your business cards.
  • Ensure your business can respond to social mentions and inquiries fast.
  • Give email responses a personal touch.
Lead With Your Passion

It’s your business! You’re the leader, while they are the audience. So, if you’re going to lead, lead with passion. Connect them to your passion and ideas. You can also let them in on your plans for the future. By doing this, your customers or community will feel like part of your business and trust you more.

It is that feeling that you feel when someone asks for your opinion and truly listens to your response. Talk openly about what you’re thinking and the new stuff you want to bring to the business. It’ll help unite and grow a strong online community.

Tell Story and Help Others Connect It to Theirs

Everyone has a story to tell, and there’s a story behind every business. Many stories actually. It could be a story of how unique your business is, or why they should choose your product or service, or hoe you even came about your business or the ideas behind some of your products.

When you tell these stories, it allows your customers to know more about you. Also, while reading your stories, they might need help connecting with theirs. Ensure you help because it helps your online community greatly in return.

Admit Your Mistakes and Keep Moving Forward

Nobody is above mistakes, and no business is 100% perfect. If there’s a defect or an issue with your products or services, you need to be open and honest with your community about it. The thing is people like to do business with those they trust, and by coming openly to admit your mistakes, you’re building trust with your customer base. It’s no trick, when you show the human side of your business, you endear yourself to your online community.

Allow People With Different Views for Discussion

People have different views about things. It might even be about your very own product. This tends to cause misunderstanding during discussions in the online community. As a business and community leader, you have a lot of work to do here to bridge the gap between people’s views and misunderstandings.  Ensure people air their opinions in a very constructive manner so people on the other side can understand them.

Encourage People to Create Content or Share Ideas

Another effective way of building your online community is by encouraging your customers to create their own unique content. It’s an excellent way for your customers to express themselves. After they have created content, you can give them credit by featuring their ideas on your site, as it increases your business exposure in return.

Allow the Community to Contribute Valuable Insights

It’s not a bad idea if your community has a say in your business. They are the ones that will eventually buy whatever service you’re cooking up after all. Therefore, it’s not a bad idea to take heed of some valuable insights from your members and listen to their suggestions so you could improve on your products and services.

Let Your Members Educate Each Other About Your Services

This tip is all about building a community where everyone is willing to help out. To build a strong online community for your business, create an avenue for people to teach others about your products, and how to go about using them. This way, you’ll be able to drive new customers to whatever products you’re selling since people are always there to help the newcomers.

There you go! Those are some excellent tips that would be very useful for you in building an online community for your business. Alone, we can do so little; together, we can do so much” – Those were the words of Helen Keller. So, why don’t you start building or maintaining now with those tips.

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